Shipping Policy

Last updated: 31/10/2026

1. Where we ship from:

Letters from Syl is prepared and dispatched from France.

We currently ship worldwide.

2. Monthly Mail Club schedule

To receive a particular month's mailing, your subscription and delivery address must be confirmed by the 15th of every month.

Mail Club orders are normally dispatched during the last week of each month.

Orders placed after the monthly cut-off may begin with the following month's edition.

3. Shipping costs

Shipping is included in the subscription/product price where stated on the product page.

Different prices may apply depending on destination because postage costs vary between France and international destinations.

4. Shipping method

Unless otherwise stated, Letters from Syl Mail Club envelopes are sent using standard untracked postal services.

Untracked mail does not provide a tracking number or proof of delivery.

Tracked shipping may be offered separately where available.

5. Estimated delivery times

Delivery times are estimates only and begin from the date of dispatch.

France: approximately 3–5 working days
Europe: approximately 4–10 working days
International: approximately 7–21 working days

Postal delays can occur because of customs, public holidays, weather, strikes or local postal services. International deliveries outside the EU may occasionally take longer due to customs processing.

6. Lost or significantly delayed mail

If your mailing has not arrived after:

France: 10 working days
Europe: 15 working days
International: 30 working days

please contact us at lettersfromsyl.contact@gmail.com

We will look into the issue and provide the appropriate solution, which may include a replacement or refund depending on the circumstances.

Using an untracked postal service does not remove your statutory rights regarding delivery.

7. Address changes

Please make sure your postal address is complete and accurate.

For subscriptions, address changes must be made before the monthly cut-off to guarantee that they apply to the next mailing.

If an order is returned because the address provided by the customer was incorrect or incomplete, we may ask you to pay the reasonable cost of sending it again.

8. International customs and taxes

For deliveries outside the European Union, customs information may be required.

Local VAT, customs duties or handling charges may apply in the destination country.

Where these charges are not collected at checkout, they may be payable by the recipient.