PURCHASE OPTIONS CANCELLATION POLICY

Last updated: 31/10/2026

1. Subscriptions

Letters from Syl offers recurring monthly Mail Club subscriptions for our Bookworm, Librarian and Scholar tiers.

When you subscribe, you will receive a new Mail Club delivery each month until you cancel your subscription.

Your chosen payment method will be stored securely by our payment provider and charged automatically at each monthly renewal at the subscription price shown when you sign up, subject to any price changes communicated to you in advance.

2. Cancelling your subscription

You can cancel your subscription at any time.

To avoid being charged for your next mailing, you must cancel before your next monthly payment is processed.

If your payment for that month has already been successfully processed, your cancellation will normally take effect from the following billing cycle, and you will still receive the mailing already paid for.

You can manage or cancel your subscription using the link provided in your order or subscription emails, or through your customer account where available.

You can also contact us at lettersfromsyl.contact@gmail.com if you need help managing your subscription.

3. Changing your subscription

If you would like to change your Mail Club tier, please manage your subscription through your customer account where this option is available, or contact us at lettersfromsyl.contact@gmail.com.

Any change will apply according to the timing shown when the change is made and will not normally alter a mailing that has already been paid for and prepared.

4. Refunds and statutory rights

Cancelling a subscription stops future renewals. It is separate from your legal right to withdraw from an eligible purchase or request a refund where applicable.

For information about withdrawal rights, returns, damaged or incorrect items and refunds, please see our Refunds & Exchanges Policy.

Nothing in this policy limits your statutory consumer rights.